The Vertice Knowledge Base has articles with different levels of visibility. A small handful are publicly available but most of the collection is restricted to logged in Vertice users.
When you are not logged in, the Knowledge Base shows only a small number of categories, and search finds only public articles. If you try to access a Vertice-user article while not logged in, you will see this message:
Unable to load this article, you may need to sign in first. You can try sending us a message or logging in at Vertice
To see the full collection of Vertice help articles:
Refresh the Knowledge Base page
When you are logged in, the Knowledge Base home page shows all categories, and all articles are available to read and search for.
Note
If you're still having issues, try clearing your cache and cookies and log in to Vertice again. If that does not work, contact our Support team at [email protected].